You probably read this in almost every resume tip - Don’t just say what you did; you also need to show results! Show the impact of your work! The best way to do so is through numbers - “Improved customer satisfaction by XX%,” “Resulted in 3X customer registration,” or “Reduced churn rate by YY%.”
I’ve often heard job seekers asking - But I don’t have those numbers. What should I do?? In this post, I’m going to show you a few hacks to include numbers in your resume creatively 😉
1 - Quantify Obvious Things
Some numbers are within your knowledge. Just name a few: Your product’s monthly or weekly active users, the size of your team, the time you used to complete a complex project, the number of iterations, and the number of participants for your user interview.
It’s always good to be specific about your work. Numbers are perfect for that!
2 - Chase Down Key Metrics
Indeed, designers and researchers don’t always have access to business metrics, but you should know who has access. Usually, the PMs and Data Scientists are the most apparent go-tos. Ask them the numbers that are directly related to your work and explain that you want to see them to measure the success of your work. They should be in support!
3 - Create Your Own Metrics
There are a variety of UX metrics that you, as a UX designer or researcher, can track on your own without depending on anyone else! For example, task completion rate and time if you do usability testing, perceived ease of use, satisfaction with visuals, etc. Userzoom’s QX score is a great reference covering all the basic behavioral and attitudinal UX metrics!
Userzoom (now Usertesting)’s QXscore is a comprehensive UX metric that includes a list of user behavioral metrics and attitudinal metrics.
Numbers for UX resumes
Which numbers are feasible for you? Do you have any other hacks for including numbers in your UX resumes? Please share with us! I’d like to learn from you as well!
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